FAQ

Prospective / Current Tenant

How do I schedule a tour

Radiant Asset Management offers multiple ways that a prospective resident can tour available units at the properties we manage. Simply CLICK HERE to see our available units and request more information about your new home. You can also email us at [email protected] or call us directly at 844-427-5726.

How do I Apply

Prospective residents can apply online easily HERE. You also can visit any one of our properties to speak with a leasing agent directly. CLICK HERE to see the locations that you can visit today.

How long does the Application Process Take

Our application process typically takes 1-2 business days from the time a manager receives your completed application along with all of the necessary documents. Please keep in mind that delays in the return of background information from our providers or the return of rental references from your previous residences can delay the process but we do our very best to provide you with quickest response possible.

Can I move in Early

Under certain circumstances yes you may be able to move in earlier than your agreed upon move in date. Please contact the leasing agent or property manager at the property that you are scheduled to move into as several factors can apply. In these cases, our managers will do everything that they can to accommodate an early move in request whenever possible.

How Much Money do I need to Move in

Funds needed at time of move in can vary greatly. In most circumstances you will need an amount equal to one month’s rent as a security deposit in addition to your first month’s rent. In order to hold a until for rental, we request a $200 holding deposit that will be applied to your security deposit at time of move in. As some properties require smaller security deposits or may have move in specials, we suggest that you contact the leasing agent that is coordinating your move in for exact details.

Are utilities included in my monthly rent?
Utilities may be included in your rent in some cases. In most cases, residents are responsible for electric, water, sewer, trash, cable and phone/internet. Please speak to the leasing agent at the property you are applying for if you are a prospective resident. If you are one of our valued existing residents, please refer to your lease agreement and contact your property manager directly with any questions that you may have.
When Is My rent Due
Generally your rent is due on the first of the month without setoff, however you should refer to your lease agreement for specific due dates and/or the application of late fees.
Can I pay my rent online

Absolutely! Radiant Asset Management has a convenient online portal HERE. This is the best way to access your account, pay rent and submit maintenance requests.

Can I have a Pet
Radiant Asset Management currently operates many pet friendly communities. In general, weight (35 lbs max) and breed restrictions as well as a $300 non-refundable pet fee or monthly pet rent apply. Please speak directly to the leasing agent or manager at the property you are applying for to obtain more details.
What is your lease term

All initial lease terms are twelve months in duration. Following your first year of residency, the majority of our communities present you with renewal options in order to best suit your needs that provide for month to month, 7 month and 12 month options.

What do I need to do to get out of my lease early

The majority of our leases contain an early termination option that you can select at time of move in. To be 100% sure of your options, please refer to your current lease agreement and call or email your current property manager who will be happy to review your situation and all available options with you.

Am I allowed to Paint

Some residents like to make modifications to their units such as painting, lighting etc.. Our lease agreements provide for these modifications only if approved by us in writing and will generally need to be returned to their original condition/color prior to move out. Please speak to your property manager directly and they will be happy to answer any questions that you may have about modifications to your unit and explain the process so that it goes smoothly for you.

When I move out, what do I need to do to get my deposit back

Prior to move out, most of our communities will provide you with move out instructions. Generally speaking  your unit should be clean and free of damage, you should provide written notice to your property office 30 days prior to moving and the keys to your unit upon move out. Please keep in mind that most leases require that they end on the last day of a calendar month so be sure to provide written notice no later than the first of the month in which you plan to move. Please speak with your property manager at time of notice and they will be happy to answer any questions you may have in order to help reduce the stress of moving on our residents.

Do you assist in the purchase of homes?

While Radiant Asset Management is not a lender, we are a real estate broker and can certainly help you find your dream home! Please CLICK HERE for more information.

Maintenance

What if I have an Emergency over the weekend or after business hours.

If you have a maintenance emergency after hours or on the weekends, our technicians and vendors are here to help! Please call our emergency answering service at 727-448-1958 and our operators will assist you in placing your maintenance request. As always, in cases where there is a life threatening situation such as a fire ALWAYS call 911 first so that emergency first responders can assist you or other residents if need be.

How Do I report a Maintenance Issue

Radiant Asset Management offers our residents several ways to report a maintenance issue. The most convenient way to make a service request is to submit it online HERE. You can also email us at c[email protected] or contact your local property office directly during normal business hours

Do I need to be home for Maintenance

Generally you do not need to be home for our maintenance staff to complete any requested repairs. Please keep in mind that upon submission of a maintenance request, you are granting our technicians access to your apartment in order to make necessary repairs. Please remember that our technicians may not be able to enter your unit if a minor less than 18 years of age is in your units and an adult  is not present or if you have any unsecured pets. Please secure your pets properly for the safety of your pets and our technicians. Non emergency repairs are generally performed between 8am and 5pm M-F so if you have any special requests or considerations please let us know and we will do our best to accommodate you

What do I do if my Maintenance Needs Were not Met

We strive to achieve the highest possible maintenance satisfaction for our residents. If your maintenance needs were not met please send us an EMAIL HERE . Please provide us with all of the details as well as your concerns and we will do our best investigate and resolve any issues that you may have.

Property Owner

I have a question about my financials

As a client of Radiant Asset Management, understanding your financials is paramount to us as well as your business. As your partner in the commercial real estate industry we will always answer any questions that you may have. Please reach out to our CFO at our office 844-427-5726 or email directly at [email protected]

What are my costs to have Radiant Asset Management manage my property?

As all properties are unique in their own way, costs to operate and manage each property can vary. We want to give you the most accurate picture of expected costs so please contact us HERE for a free consultation and more information on how we can partner with you to take your property to the next level and achieve it’s greatest potential.